Talk to one of our mortgage experts on 0808 172 9354

Talk to one of our mortgage
experts on
0808 172 9354

Home » Privacy Policy

Privacy Policy

At Mortgage Experience Limited we look after your details carefully. We adhere strictly to data protection laws.

This policy describes how we collect, use and look after the information you provide us when you enquire about and use our services. This policy may change from time to time as our processes change over time, which will be reflected in this document.

The pages within this website are intended for use by UK residents and businesses only and refer to UK products.

Who we are

Mortgage Experience Limited is an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.

Mortgage Experience Limited is registered in England and Wales. Company No. 10428355. Registered Office: Renaissance House, 4 East Terrace Business Park, Euxton Lane, Chorley, PR7 6TB.

The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

In this privacy policy references to “we”, “us” and “our” are to Mortgage Experience Limited. References to “our website” or “the website” are to www.mortgage-experience.com

Alistair Jameson is the Data Protection Officer for Mortgage Experience Limited.

Information we may collect about you

Cookies

We also collect information about you from other sources. For example, our website automatically collects information from your computer using “cookies” which provides us with limited personal information.  Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Data Retention

Any personal data you provide to us during the course of an enquiry where you have not specified that you do not wish to be contacted in future will be retained and processed in order that we can keep you up to date with our services and market developments.

If you notify us that you do not wish to be contacted (either at the point of enquiry or subsequently) we will apply this immediately. If you have not transacted business with us, your personal data will be deleted from our systems within 2 years. Where you have transacted business with us your personal data will be retained as follows:
Mortgage, Equity Release, Funeral Plan, Insurance – Indefinitely
Estate Planning – 6 years following death of customer

On what basis do we collect data

The processing of your personal data is allowed under a number of lawful basis.  The data required for the provision of products and services is processed on the basis there is a contract with you to do so.  Any relevant marketing activity we undertake is done because as a firm we have a legitimate interest to do so however you have rights, as listed below, which impact how we can use and process your data.

What we do with your information

Information we receive from other sources we may combine with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

If we receive your data from a third party the categories of data that we collect may include, but are not limited to:

Who we share your information with and why

We share your information with trusted third parties who perform tasks for us and help us to provide the services you require these include:

Your rights

How to contact us

If you have questions about this notice, need further information about our privacy practices, or wish to give or withdraw consent, exercise preferences or correct your personal information, please contact us using the following details. Mortgage Experience Limited will liaise with HLP on your behalf to affect your requests.

HL Partnership Limited
Pharos House
High Street
Worthing
West Sussex
BN11 1DN

How to complain

If you wish to raise a complaint about how we have handled your personal data, you can contact The Office of Data Protection who will investigate the matter.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to our regulator:

Information Governance department
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113

www.ico.org.uk/concerns